Frequently Asked Questions (FAQ)

• Does Airhub provide a phone number? Most Airhub plans are data-only. If you require a local phone number for calls, please verify the specific plan details (look for plans labeled with “Voice” or “Talk/Text”) before making your purchase.

• Can I keep my home SIM active? Yes. On dual-SIM compatible phones, you can keep your physical home SIM active for calls and SMS, while setting your Airhub eSIM as the designated line for mobile data. This allows you to avoid roaming fees while remaining reachable on your primary number.

• How do I know if my phone is compatible? Airhub eSIMs work with most unlocked, eSIM-capable smartphones. This generally includes iPhone XS and newer models, Samsung Galaxy S20 and newer, and Google Pixel 3 and newer. You can always check your specific device settings or manufacturer specifications to confirm eSIM support.

• What is the cancellation and refund policy? Because eSIMs are digital products, policies vary. Airhub generally offers support if the eSIM fails to install or connect as expected. It is recommended to review the Refund Policy on their website specifically for the plan you intend to purchase, as terms may differ based on the carrier.

• How do I manage data usage during my trip? You can monitor your remaining data allowance and validity period directly through the Airhub app or by logging into your account on their website. If you run low, you can purchase a “Top-Up” for your existing eSIM without needing to reinstall or scan a new QR code.

• What should I do if I have trouble connecting? First, ensure that Data Roaming is turned ON for your Airhub eSIM line in your phone’s cellular settings (this is required for the eSIM to communicate with local partner networks). If issues persist, the Airhub app provides 24/7 customer support via chat to help troubleshoot network selection or APN settings.